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Our Technology

At DigiCall it is our endeavor to stay ahead in the industry by deploying internationally proven state-of-the-art technologies. As we continue to progress on our infrastructure with latest industry trends we recognize the strengths in maintaining all of our technologies up to the highest standards and we continue to take advantage of these technologies to provide the best solutions for our clients.

Leveraging technologies from tier one partners such as Avaya, Nice, Juniper and Nortel, DigiCall has built a robust infrastructure that maximizes productivity. Our latest technological advancement consists of Avaya CM 6 along with Nice Loggers over a sophisticated MPLS network. The centralized CMS reporting enhances our capability to monitor, manage and take dynamic business decisions by many folds. Additionally, the solution features high-availability of all critical elements, redundant servers, high-end UTM firewalls, Layer 3 based redundant networks and NMS for real-time & historical monitoring.

DigiCall has also developed best value & customizable solutions to meet the diverse & business specific requirements of our client using technologies from Coral, Cube & Techinfo. Our technical competence & expertise is to provide the best business processing outsourcing services, which are specially designed to optimize the costs and meet the time lines and quality standards.

Technology Highlights:

  • Avaya CM 6 with site & geographical fault resilience

  • Advanced MPLS Network

  • Nortel Switches and Routers

  • Juniper periphery firewalls & Symantec endpoint security

  • Genuine software licensing

  • Server infrastructure from SUN, IBM & HP

  • Branded desktop computers from Lenovo/HP

  • Automated Call Distribution (ACD) using skills and queue-based-routing

  • Outbound call center solutions including predictive dialing

  • Call Recording and Quality Monitoring

  • Centralized Management and Reporting

  • Comprehensive Physical Security and Data Security

  • Redundant telecom circuits

  • UPS and Generator power backup

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