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  Why Digicall  
 
 
Why Us

DigiCall has BPO operations across 10 cities in India, together boasting of approximately 5000 workstations and more than 5000 employees. We have been providing a wide range range of inbound, outbound, call center services, and back office solutions to our clients, enabling them to provide world class service to their customers and thus move up the Value Chain. The key Differentiators which sets us apart from our competition are:

Geographical Spread:

Pan India presence in both Tier 1 Tier 2 and Tier 3 cities across India enables us to service a diverse customer base and enables us to provide customized service offerings to our clients. Our business catchment area is highly diverse, and this is also reflected in our client base, negating customer concentration issues.

Agility:

We have demonstrated keen understanding and sensitivity to client needs by providing timely flexible service solutions in the hour of need. Our response time to client queries and problems have been quick and innovative which has helped us build on business partnerships.

Value Additions:

Our Feedback loop is lean and quick, which has enabled us to do Value added projects and Pilot batch deliveries on business services, earning us client loyalty and faith.

Cost Effectiveness:

We have been able to offer cost effective business services to our clients by providing innovative and competent business solutions supported by a robust Internal costing model, which helps in providing the best in class service at the right price. Some areas where we are present, are in early growth phases, representing future upside as they develop commercially



 
 
 
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